Launched last year, the HP Deal Support Desk is a hotline to assist resellers with identifying sales opportunities and maximizing sales margins for HP products.

The hotline initially provided presales tools, resources and guidance on HP BladeSystem solutions. For instance, resellers who call the desk receive live support with gathering product comparisons for customers or qualifying for sales promotions. Arrow ECS is expanding the program to now include similar support for HP StorageWorks products, with support for HP business-critical servers, software and services support coming this summer.

In addition, Arrow ECS now advises resellers on discounts they might qualify for, such as those available through HP's Value Big Deal and new Value Express Pricing programs that offer HP resellers greater flexibility, predictability and speed in qualifying for pricing discounts. At resellers' request, Arrow ECS will register sales opportunities for the special pricing on their behalf.

"We want to be sure our resellers are equipped to respond to their end users' needs in the most efficient and profitable way," said Andy Bratton, vice president of Arrow ECS' HP Group. "The HP Deal Support Desk assists resellers with getting the best possible price on HP products. With this service, combined with the launch of the Value Express program, getting the best price to close deals has never been faster or easier."

The HP Deal Support Desk is available to Arrow ECS resellers by calling 866-614-8765 or via e-mail at hpblademaster@arrow.com.